{"id":85,"date":"2018-01-14T20:28:28","date_gmt":"2018-01-14T20:28:28","guid":{"rendered":"https:\/\/crmglobalinc.com\/?p=85"},"modified":"2018-01-14T20:31:34","modified_gmt":"2018-01-14T20:31:34","slug":"the-good-the-bad-and-the-ugly","status":"publish","type":"post","link":"https:\/\/crmglobalinc.com\/?p=85","title":{"rendered":"The Good, the Bad and the Ugly"},"content":{"rendered":"
\n

We would like to illustrate one very important point about the inspection process. Most of your customers are going to be legitimate, and in our experience, nothing irritates them more than being blind-sided by a representative calling for an
\nappointment when they have not been notified in advance. Whomever you use for your inspections, do them and yourself a favor by calling the contact at the location and explaining this requirement prior to ordering an inspection!<\/p>\n

The Good<\/b><\/p>\n

\u201cXYZ Mortgage, John Smith speaking.\u201d<\/p>\n

\u201cHi, Mr. Smith. My name is Mary Jones and I\u2019m calling on behalf of ABC Credit Bureau. How are you today?\u201d<\/p>\n

\u201cFine, thanks, how are you?\u201d<\/p>\n

\u201cI\u2019m great, thank you. Mr. Smith, the reason I\u2019m calling is because I have been asked to conduct a physical inspection of your premises in connection with your application with ABC Credit Bureau. I understand that you have recently made application with them to access credit reports atyour location. To keep you in compliance with the Fair Credit Reporting Act, they require a quick physical inspection to confirm that you are actually at the address on your application and that it is a secure location. Were you aware of this requirement?<\/p>\n

\u201cYes, they told me someone would be calling. I\u2019m anxious to get setup as soon as possible.\u201d<\/p>\n

\u201cGreat. Well, I was calling to make the appointment. It will only take a few minutes. When would be a good time for you?\u201d<\/p>\n

\u201cAs soon as possible. How about tomorrow at 10:00?\u201d<\/p>\n

\u201cPerfect. Is the address 100 Main Street, Suite 10?\u201d<\/p>\n

\u201cSure is, we\u2019re on the second floor.\u201d<\/p>\n

\u201cI know exactly where it is. I\u2019ll see you tomorrow at 10:00. Let me leave my number for you just in case something comes up.\u201d<\/p>\n

The Bad<\/b><\/p>\n

\u201cXYZ Mortgage Company\u201d<\/p>\n

\u201cHi, this is Mary Jones. May I speak with John Smith, please?\u201d<\/p>\n

\u201cOne moment, please.\u201d<\/p>\n

\u201cJohn Smith speaking.\u201d<\/p>\n

\u201cHi, Mr. Smith. My name is Mary Jones and I\u2019m calling on behalf of ABC Credit Bureau. How are you today?\u201d<\/p>\n

\u201cVery busy. What do you want?\u201d<\/p>\n

\u201cMr. Smith, the reason I\u2019m calling is because I have been asked to conduct a physical inspection of your premises in connection with your application with ABC Credit Bureau. I understand that you have recently made application with them to access credit reports at your location. To keep you in compliance with the Fair Credit-Reporting Act, they require a quick physical inspection to confirm that you are actually at the address on your application and that it is a secure location. Were you aware of this requirement?\u201d<\/p>\n

\u201cNo. Who are you again?\u201d<\/p>\n

\u201cMary Jones. Did you recently apply with ABC Credit Bureau to access credit reports?\u201d<\/p>\n

\u201cYeah, but they never told me anything about an inspection. I have no idea what you\u2019re talking about.\u201d<\/p>\n

\u201cOh, I\u2019m sorry. They should have informed you. If you have a minute, I can explain it to you\u2026.\u201d<\/p>\n

\u201cWell, I don\u2019t. I\u2019m very busy, and frankly I\u2019ve never heard of such a thing. If ABC Credit Bureau doesn\u2019t trust me enough to sign me up based on the information on my application, I don\u2019t want to do business with them!\u201d
\nCLICK<\/p>\n

The Ugly<\/b><\/p>\n

\u201cHello?<\/p>\n

\u201cHi, is this XYZ Mortgage Company?<\/p>\n

\u201cWho wants to know?\u201d<\/p>\n

\u201cMy name is Mary Jones and I\u2019m calling on behalf of ABC Credit Bureau. May I speak with John Smith, please?<\/p>\n

\u201cThere\u2019s nobody here by that name, and whatever you\u2019re selling, we don\u2019t want any!\u201d
\nCLICK<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

We would like to illustrate one very important point about the inspection process. Most of your customers are going to be legitimate, and in our experience, nothing irritates them more than being blind-sided by a representative calling for an appointment when they have not been notified in advance. Whomever you use for your inspections, do …<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/crmglobalinc.com\/index.php?rest_route=\/wp\/v2\/posts\/85"}],"collection":[{"href":"https:\/\/crmglobalinc.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/crmglobalinc.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/crmglobalinc.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/crmglobalinc.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=85"}],"version-history":[{"count":3,"href":"https:\/\/crmglobalinc.com\/index.php?rest_route=\/wp\/v2\/posts\/85\/revisions"}],"predecessor-version":[{"id":88,"href":"https:\/\/crmglobalinc.com\/index.php?rest_route=\/wp\/v2\/posts\/85\/revisions\/88"}],"wp:attachment":[{"href":"https:\/\/crmglobalinc.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=85"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/crmglobalinc.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=85"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/crmglobalinc.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}